Simplr

The fixed and rigid nature of the traditional contact center / call center model forces companies to make costly tradeoffs that result in trade-downs for customer experience. With Simplr’s NOW CX, you’ll start putting your customers first. Simplr offers companies a human-first, machine-enabled customer service solution that goes way beyond the limited label of "customer service outsourcer." Our solution enables companies to meet the demands of the NOW Customer across all digital channels (email, live chat, text, and social media), and start generating revenue from CX. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. With Simplr’s NOW CX solution, premium and enterprise brands are: Eradicating customer neglect Turning browsers into buyers Converting NOW Customers into superfans Simplr is funded by Asurion, which continues to support its growth. Read more...